What's the latest?

We are nearing the resolution of the technical issue that occurred last week, and we expect our normal service to resume over the coming days.

Our Customer Service team has been in contact with everyone who reached out to us during this time. However, if you still need assistance, please do let us know, we are here to support you.

We thank you for your patience and understanding, and apologise for any inconvenience this issue may have caused.

Can I contact customer service?

Yes of course, you can speak to a member of our team via phone, email or chat, our opening times are 8am to 5pm Monday to Friday.

I sent an email but haven't received a reply?

Whilst we haven't been as quick to respond, we do believe we have now responded to all enquiries.

If your email contained an order, these will be processed as soon as normal service resumes. You will receive an order acknowledgement email once your order has been placed.

I placed an order with you when will I receive it?

Orders placed up to and including Friday 2nd August

We are up to date on fulfilment to this point. Orders placed on Friday 2nd August were despatched on time.

Orders placed via email from after 4pm on Friday 2nd August

We will send an order acknowledgement as normal once the order has been processed.

Orders placed since 5th August via punchout or EDI

We are in touch with the relevant procurement teams to request these are resubmitted for processing.
 
Will you be in a position to deliver my order for the start of the new term?

All orders placed for delivery up to and including the 19th August are being delivered on schedule, however invoices are delayed.

Many deliveries have been pre-prepared for delivery and are in storage ready for despatch in line with your requested delivery date.

For those deliveries that are not yet picked, our team are on standby to complete your orders ready for your required delivery date and we are confident we will be able to achieve this.

I placed an order and payment was taken but I haven't received the goods yet?

A small number of orders have been affected and we will be in touch to resolve this with you as soon as possible.

Are direct deliveries from your suppliers affected?

Our direct suppliers are continuing to fulfil all orders placed up to Saturday 3rd August as normal. There will be a delay in the despatch confirmation email and our invoice but your order will arrive as usual.

Can I track my order online?

At the moment, order tracking is offline. We are working to get this back up and running as soon as possible.

Is the stock information correct online?

Unfortunately, until our systems are fully operational the stock status on our website is out of date. The good news is we are receiving stock daily so whilst a product may show as out of stock there is a high probability we can supply these products for you.